Process refunds and handle payment disputes professionally.
When to issue a refund
- Client is unsatisfied with deliverables
- Project scope changed significantly
- Duplicate payment was made
How to issue a refund
- Go to Payments
- Find the transaction
- Click Refund
- Enter the amount and reason
- Confirm the refund
Dispute resolution
- Communicate with the client first
- Document all agreements
- Use Orka's dispute resolution process
Business Tip: A clear refund policy in your contracts protects both you and your clients. Set expectations early.